How can we help?

For help with the Foldixel web demo, feedback, or questions about Luditove, email [email protected]. Support is provided by 루디토브(Luditove).

Include “Foldixel” and a short description in the subject so we can understand your question. You do not need a game account to contact us.

A few details help us reproduce what happened:

• Device and browser: device model, operating system, and browser name and version, if you know them.
• Where it happened: the demo page or hosting site, puzzle name or number, and selected language.
• Steps and result: what you did, what you expected, and what appeared instead. Mention whether it happens again after reloading.
• Optional screenshot: attach one if it helps explain the issue, with personal information removed.

Please do not send passwords or other sensitive information. Avoid clearing site data while troubleshooting unless you are ready to lose your saved progress.

Where is my progress saved?

Progress is saved automatically in the current browser, including each puzzle’s board and the picture pieces you have completed. Return using the same browser and site to continue. The demo does not require an account.

Why has my progress disappeared, or why is saving unavailable?

Clearing site data removes the save. Private browsing, storage restrictions, or the browser removing stored data can also prevent a save from being kept. Check that you are using the same browser, browser profile, and hosting site. If the demo says saving is unavailable, you can still play for the current visit. We cannot restore a save that existed only in your browser.

How do I restart a puzzle or clear all progress?

Select “Restart” in the demo to start the current puzzle again. Picture pieces already collected stay collected. To erase all saved demo progress, close the demo and clear this site’s data in your browser settings before returning. On luditove.com, English and Korean share the same progress; clearing site data removes that shared save. This can also remove cookies and, for the separate HTML5 demo, your saved language preference.

Can I continue on another device?

The demo does not sync between devices, browsers, hosting sites, or the full game. Switching between English and Korean on the same site and browser keeps the same demo progress.

How is the demo different from the full game?

The web demo is a free preview with 10 puzzles, playable without installing anything. Foldixel is available on Google Play for Android and the App Store for iOS. We will decide whether to release it on Steam based on the response to the mobile release. Demo progress is separate from the full game. Visit the Foldixel page for game information or play the demo.

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